Vincent W. Hawkins Resume
PROFILE To obtain a position in the area of Information Technology in an institution that is working with emerging tech-nologies within an environment that is dynamic and challenging.
Taking calls for bank employees encountering technical issues. I would help the user resolve their issues whether it would be password resets, checking print queues among other things. In addition I would work with the help desk team to resolve known problems affecting the work progress of bank employees.
QUALITY ASSURANCE COORDINATOR, SIMBIOTIC SOFTWARE; MISSOULA MT: MARCH 2008-NOVEMBER 2008
For Simbiotic Software I tested in house developed applications for virtual science experiments such as SimBio Virtual Labs, EcoBeaker 2.5, and SimUText. I developed web stores that allowed students to purchase software and worbook materials online. I did XML development and validation for the labs & HMTL development for creat-ing said web stores. I also provided web and phone based support for students and professors using the products.
LEAD WIRELESS SALES CONSULTANT, CHINOOK WIRELESS; MISSOULA, MT: JUNE 2007-MARCH 2008
As the Lead Wireless Consultant for Chinook Wireless; now Cell One in Missoula, I interacted with customers asking them qualifying questions & finding appropriate plans for them. I demonstrated equipment functions and network capabilities for non data/PDA phones such as the Treo and Nokia N series. I resolved customer service issues, either technical or related to billing. I also managed the daily activities for the store, such as managing and replenishing inventory and making daily deposits.
WIRELESS SALES CONSULTANT, VERIZON WIRELESS; MISSOULA, MT: OCTOBER 2005-FEBRUARY 2007
As a Wireless Consultant with Verizon, I analyzed the needs of the customer and developed product and service solutions for them, and completed sales. I was the top performer for many quarters in data services and was named the Data Champion, training other sales representatives on techniques and participating on monthly conference calls.
INFORMATION TECHNOLOGY ANALYST, ACCENTURE; NEW YORK CITY, NY: APRIL 2004-MAY 2005
As an IT Analyst, I drew on user requirements documents from the client to create test conditions, expected re-sults and detailed test scripts for the product test phase of the system development life cycle. I ran the scripts for a custom made web based java application for a project for Walgreens -Ad Planning in a typical 3 pass testing cycle documenting critical bugs and unforeseen issues. I participated in user acceptance testing working with the intended users documents issues during this process. Finally I operated as phone support for the pilot phase of the application. This application is now what Walgreens uses to create and plan their weekly and monthly circulars.
TERRITORY SALES REPRESENTATIVE/MANAGER, MARKETSOURCE/HEWLETT-PACKARD; NEW YORK CITY, NY: DECEMBER 2000-FEBRUARY 2005
As a Territory Sales Representative I visited various retail locations such as J&R Computer World, CompUSA, Staples, Best Buy, Circuit City among others assisting, demonstrating, and training in-store representatives on HP products. This covered the entire product line, from desktop and notebook computers, printers, cameras, and many more. I was awarded Top Gun status due to my sales, positive relationship with retail accounts, product knowledge and ability to connect with the customer and consult them on a solution for their needs. I participated in such special events as Mac World NYC, the HP Mobility Tour, Staples Small Business Expo, J&R Computer Jazz Fest and Best Buy Demo Days. I was eventually promoted to Sales Manager where I lead and trained a team of sales reps for the New York City region.
Listed on Presidents List with overall GPA of 3.64
- Web development and programming using HTML, CSS, Javascript, php, and SQL. Currently managing own web site.
- Experience with programming languages C++, Java, C#, Visual Basic.Net
- Operating knowledge of Linux, Unix, Mac OS X operating systems.
- PC and Mac hardware and troubleshooting ability on-site and over the phone.
- Advanced familiarity with software ticketing system such as CA Service Desk, writing and troubleshooting incident tickets.
- Windows and Novell networking, and various protocols.
- Multiple years in sales, and managing teams of sales associates.
- Currently studying for Microsoft DTS, Security + 2009 and Network+ 2009 certifications.